Appointment Changes & Cancellation Policy

To ensure every guest receives the time and care they deserve, we kindly ask for a minimum of 24 hours' notice if you need to reschedule or cancel your appointment.

A deposit is required to secure your booking. If an appointment is cancelled or changed within 24 hours, or in the event of a missed appointment, your deposit will be forfeited.

Where a deposit has not been paid, the card provided at the time of booking may be charged. If payment cannot be processed, an invoice will be issued and will need to be settled before any future appointments can be made.

Appointments secured using a gift voucher are also subject to this policy. Late cancellations or non-attendance may result in the value of the booked treatment being deducted from the voucher.

If you arrive after your scheduled appointment time, your treatment may need to be shortened to ensure we remain on schedule for the guests booked after you. Where possible, we will always do our best to provide the best experience within the remaining appointment time.

Thank you for understanding and respecting our time. These policies allow us to provide every guest with the thoughtful, unhurried care that is at the heart of KWFB.